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VISAGIO GROUP
How can technology improve the quality of life for people impacted by mining activities?
Deeply committed to its relationship with communities affected by mining activities and to improving their quality of life, the company faced the challenge of modernising the management of its social demands through a system that would standardise processes across more than 10 countries.
OUR SOLUTION
With a multidisciplinary team of Business Transformation specialists with over 10 years of experience in social-related topics and technical experts in Digitalisation, we carried out the mapping of existing processes and implemented them in the company’s new Digital Platform.
The system also enabled the dissemination and standardisation of processes across more than 10 countries where the company operates, while adding intelligence and automation to the operation.
It also provided external access for the community directly through the system, facilitating communication and speeding up the process.
2,745
COMMUNITIES
BENEFITED
1,149
USERS IN THE SYSTEM
+69,000
DEMANDS MET
OUR APPROACH
Process Modernisation
The company's processes were analysed and modernised for implementation in the system, enabling several benefits through the use of technology, such as alerts, file uploads, data history, information security, and information sharing, among others.
Intelligence in Decision Making
With the implementation of the Digital Platform, it became possible to generate smart indicators that support the team in decision-making and dynamic prioritisation of activities. It also allows for real-time monitoring of all demands through dashboards.
Implementation and
Change Management
Our Business Transformation team supported the implementation process with communication, engagement, and training activities to ensure the new process was adopted smoothly across the entire department.